Terms and Conditions

Refund Policy

All sales are final on products and services; no refunds will be issued.

Pricing Policy

All quoted priced are before H.S.T.; Prices are subject to change without notice.

Warranty on Service

Ottawa Lash Queen prices a 24 Hour warranty on eyelash extensions; if any lashes have fallen out within this time-frame, you may contact us right away to resolve the problem. This warranty covers clumping, white spots, falling lashes and twisted/crooked lashes.
This warranty does not carelessness and issues caused by the client neglecting the at-home aftercare. Details provided at http://www.ottawalashqueen.com/aftercare/


Allergies are not fun and having an allergic reaction to eyelash extensions can be uncomfortable. The technician will do when she can to help when this situation arises. However, Ottawa Lash Queen is not responsible for allergies to latex, acrylic or eyelash extensions. It’s the clients responsibility to check if he/she has an allergy before trying. No refunds or free removals will be given for this circumstance.

6-Month Membership

Thank you for your interest in this amazing program. Your membership ends 180 days from the first day of purchase. You may book a refill every 3 weeks (21 days) at no-charge. If you need to have a refill done earlier, there will be a early-refill fee of $20 ($60 regular price of a refill).

Cancellation Policy

Last minute cancellations & no-shows really hurt a small business. The technician doesn’t live at the location she provides the service. The cost of a cab and other transportation cost add-up quickly to show up an appointment that isn’t there.
We ask politely that you provide 24 hours or more notice for an cancellation.
A small fee of $50 will be charged otherwise.

Privacy Policy

OLQ will use your information to deliver products and services that you have requested or ordered. Occasionally, OLQ will use your contact information to send you information about the Company, including information regarding special promotions and new products. The Company will promptly remove your name from our mailing list upon request.

OLQ will never sell your information to any third party company.

Updated: July 27th’2016

Extending your beauty, one lash at a time!

A friendly reminder to avoid caffeine prior to your eyelash extension appointment. Caffeine makes it more difficult for the technician to apply the extensions when the clients eyes continue to jitter because of the caffeine.

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